Data Privacy Policy

Last updated: 14 February 2026

1. Overview

Alley Bookings Limited (“Alley”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Data Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and the choices you have when you use Alley Visas and related services.

2. What We Collect

We collect information you provide to us, information generated through your use of our services, and (where applicable) information received from third parties acting on your instructions.

2.1 Identity and Profile Information

  • Full name, date of birth, nationality
  • Passport details (passport number, issue/expiry dates)
  • Photograph and other identity information you submit

2.2 Contact and Address Information

  • Email address, phone number
  • Residential address and country of residence

2.3 Travel and Application Information

  • Destination, visa route/type, travel dates
  • Accommodation and itinerary details
  • Sponsorship/host details (where applicable)
  • Travel history details you provide (including prior visa outcomes, if disclosed)

2.4 Supporting Documents

Depending on the route and service, you may upload documents such as:

  • Bank statements and proof of funds
  • Employment letters, pay slips, business registration documents
  • Invitation letters, sponsor documents, proof of relationship (where applicable)
  • Insurance documents and other supporting evidence

2.5 Payments and Transaction Information

  • Invoice details, payment status, receipts and transaction references
  • We do not store full payment card details. Payments are processed by third-party payment providers.

2.6 Technical and Usage Data

  • Device and browser information, IP address, timestamps
  • Pages/actions taken within the platform (for security, audit and service improvement)
  • Cookies or similar technologies used to keep you signed in and improve functionality

3. How We Use Your Data

We use your personal data for the following purposes:

3.1 Delivering Visa and Travel Support Services

  • Creating and managing your visa support case
  • Reviewing documents, preparing checklists, and supporting submissions
  • Scheduling and tracking appointment/submission information where applicable

3.2 Communication and Customer Support

  • Sending updates on your case status (e.g., documents requested, quote issued, payment received)
  • Responding to your questions and support requests

3.3 Payments, Accounting, and Records

  • Generating quotes and invoices
  • Processing payments and issuing receipts
  • Handling refunds where applicable
  • Maintaining records for reconciliation, audit, and dispute resolution

3.4 Security and Fraud Prevention

  • Protecting accounts and preventing unauthorized access
  • Maintaining audit logs of case actions and document access by authorized personnel

3.5 Legal and Regulatory Compliance

  • Meeting applicable legal obligations and responding to lawful requests
  • Maintaining records required for compliance, risk management, or regulatory reporting

4. Lawful Basis for Processing (where applicable)

We process personal data based on one or more of the following:

  • Performance of a contract: to provide the services you request
  • Legal obligation: to comply with applicable laws and lawful requests
  • Legitimate interests: to secure our platform, prevent fraud, and improve service delivery
  • Consent: where you explicitly provide it (for example, optional marketing communications)

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal data, including:

  • Role-based access controls (only authorized staff can access cases)
  • Secure storage for uploaded documents
  • Activity logging for sensitive actions (e.g., document handling)
  • Controlled access to systems and databases

No method of transmission or storage is 100% secure. However, we work to maintain safeguards appropriate to the sensitivity of visa-related information.

6. Sharing Your Data

We do not sell your personal data. We may share your information only as necessary to deliver services, including:

6.1 Authorities and Application Partners

Embassies, consulates, visa application centres, and appointment systems where required for your application or submission process.

6.2 Service Providers

We may use third parties to support delivery of our services (for example):

  • Payment processors
  • Secure cloud storage or hosting providers
  • Messaging/email providers for notifications

These providers are required to protect your data and use it only to provide services to us.

6.3 Legal Disclosures

We may disclose personal data where required by law, court order, or lawful government request.

7. Data Retention

We keep your personal data only for as long as needed to:

  • Provide services and manage your case
  • Maintain records for audit, disputes, and compliance
  • Meet legal and regulatory obligations

When retention is no longer required, we will securely delete or anonymize data where feasible.

8. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal retention obligations)
  • Object to or restrict certain processing
  • Request a copy of your data (data portability where applicable)
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us using the details below.

9. International Transfers

If we transfer personal data across borders (for example, to visa authorities, hosting providers, or service partners), we take steps intended to ensure appropriate safeguards are in place consistent with applicable law.

10. Updates to This Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date and, where appropriate, provide additional notice within the platform.

11. Contact Us

For privacy-related inquiries or requests, contact:

Alley Bookings Limited
NO. 28 MIYAGU ROAD, off Race Course Road,
Nassarawa, Kano 700213, Kano, Nigeria
Email: privacy@alleyvisas.com